Arctic view and feel with confidence

 

Our approach to Experience with confidence

Arctic TreeHouse Hotel has always been prioritizing the health and wellbeing of our guests & and our team with safe environment, exemplary standards of service, housekeeping, and care for the Arctic nature in mind.

In response to the COVID-19 pandemic we have enhanced our existing standards to a new level across all aspects of our hotel operations.

The changes we have implemented are based on the guidance we have received from WHO, Finnish Government, and the National Health Service, supported by industry specific advice from Visit Finland and MaRa. We are also consulting Lapland Central Hospital for the latest instructions for the area.

We are happy to confirm that we have complied with the government’s ‘COVID-19 Secure’ guidance on managing the risk of COVID-19 in the hotel premises & environment around. Due to the constantly changing nature of this guidance and advice, we will be reviewing and immediately updating our internal operating practices and protocols. Kindly notice, that the information detailed below may therefore change without notice.

As we are managing a Public Health issue, we kindly expect the full support and co-operation of all our friends – our guests, our team, and our business partners. Only through our collective efforts can we successfully prevent the spread of COVID-19 and keep each other safe and healthy.

We deeply appreciate and respect your peace and quiet, therefore Arctic TreeHouse Hotel is and will remain a very private location.

Only our guests, member of our team or pre-authorized partners will be allowed to be present on the property.

With only 60 Suites, each designed with private entry, autonomous AC, and water supply and all of which are set on the beautiful nature of Syväsenvaara hill in Rovaniemi, we are ideally suited to let you to enjoy the Arctic view and feel safely.

 

Flexible booking terms

We are stepping into the “new normal” with confidence and optimism and we want our guests to feel the same. Thus from now on when making a new booking, our valued guest can choose the rate and booking term which is most suitable.

  • Flex rate; booking can be cancelled or moved 7 days prior to arrival without extra charges
  • Basic rate; Non-Refundable

 

General Practices, Enhanced Cleaning & Disinfection Procedures

Our Valued Guests

  • Hotel residents will receive a special amenity kit on arrival, which includes sanitizer, wipes and face covering (if in line with Government Guidelines).
  • Please remember to respect the social distancing measures in place.
  • We have cleaned your bedroom with extra care and sanitized it.
  • When possible, we will have a 24h waiting time before checking the next guest to a room. If not possible, we use an ozonizer to sanitize the room and ensure your safety.
  • We have removed non-essential items from the rooms to minimize any risks.
  • We have placed individual amenity bottles in bedrooms, please feel free to take any away since they always will be disposed of when you depart.
  • Please use your room toilet rather than toilets in public areas.
  • Please wash your hands when returning to your bedroom.
  • Please utilize the interactive tablet or WhatsApp to communicate with our team.
  • Cash will not be accepted, unless arranged by prior agreement, credit card details will be required prior to arrival to ensure contactless payment.
  • Minimal touch procedures will be implemented when possible. We are working on providing a possibility to make virtual check in and check out on your personal mobile device.
  • If you feel unwell, you will be asked to go to the local hospital for COVID-19 testing. If the test is positive, unfortunately, you will be declined entry and your deposit refunded or your stay re-scheduled.
  • Due to the COVID-19 restrictions and recommendations of social distancing currently in place, some of our activities, services and facilities may unfortunately be limited.
  • The General Manager is responsible for all aspects of our ‘COVID-19 Secure’ operating plan. You can contact the Guest Service Manager at any time prior to, and during your stay, should you have concerns related to this or any other matter.

Our Team

  • All team members are required to monitor their personal health before leaving for work and stay home if unwell.
  • All team members are required to wash their hands (or use hand sanitizer) every 20 minutes.
  • All team members are required to follow official guidance on self-isolating.
  • All team members are required to wear PPE as appropriate, if guided by the health officials.
  • The team will follow a policy of no physical contact and maintain social distancing, wherever possible.
  • Alternative work methods and scheduling has been implemented to secure social distancing.

Our Business Partners

  • We will be receiving visitors and contractors to site by appointment in advance only.
  • If you feel unwell, you will be refused entry.
  • Deliveries will only be received at the door; suppliers may not enter the premises unless they have an appointment.
  • Access to back of house areas restricted to team only.

Our Hotel

  • The highest food safety standards will continue to be maintained.
  • Room service will be available. The service will be delivered straight to your room door to ensure your safety.
  • Social distancing measures will be in place in all common areas
  • Signage will be displayed in all common areas to remind about the social distancing message.
  • Enhanced cleaning program in public areas with an increased frequency in disinfection of high touch areas will be implemented.
  • Hand sanitizing stations will be provided at every doorway/key public area (guest service, restaurant, toilets)
  • We are committed to keep your room tidy, clean, and safe. Kindly notice, that our housekeeping team will do daily cleaning on request only and not automatically and we ask our guests to vacate room before housekeeping team entering.
  • The Guest Service Manager is our designated, responsible contact person for all staff and guest COVID-19 related queries.

Enhanced Practices, Food & Beverage

  • We have reduced the number of tables in the dining room taking in consideration the social distancing measures.
  • We may have to restrict the number of guests in the dining room by scheduling the seating for our guests. For your convenience we highly recommend you book a table in advance.
  • We will limit table linens and have established strict table/chair sanitization procedures between guest seating periods.
  • Breakfast will be available from an a la carte menu or exclusively served.
  • Salt and pepper shakers will be removed and available on request. They will be sanitized after each use.
  • We are unable to accept cash payments unless arranged by prior agreement.
  • Room service will be available. The service will be delivered straight to your room door to ensure your safety.
  • Table menus will be in placed across all outlets, which will be wiped and sanitized after each use.

 

Enhanced Practices, Guest Experience & Activities

Guest Experience & Activities

  • Hand sanitizing stations will be placed at the entrance of all areas operated by Arctic TreeHouse Hotel and its affiliate brands.
  • All equipment provided by Arctic TreeHouse Hotel and its affiliate brands will be disinfected between each guest’s use.
  • Group activities operated by Arctic TreeHouse Hotel and its affiliate brands, will be provided within the social distancing regulations, group sizes will be monitored and if necessary, changed to ensure maximum safety.
  • Signage and set of procedures will be in place in all areas operated by Arctic TreeHouse Hotel and its affiliate brands to ensure social distancing is followed.
  • Work out mats will be disinfected after every use and available on request.
  • We will remove all reading material from guest service lounge and rooms.
  • Our partners activities are carefully selected with guest’s welfare and safety in mind.

Guest Services

  • Hotel vehicles will be sanitized after every use.
  • The guest laundry service is suspended until further notice.
  • Babysitting will be suspended until further notice.
  • Minimal touch procedures will be implemented at check in and check out.
  • Activity equipment will be arranged in advance to assure sanitization between use.
  • Luggage handling will be modified to promote the safety of our guests and team members. Luggage sanitizing service is available on request.
  • When using hotel transport all team members will be required to wear a face covering. We encourage our guests to use a face covering during transportations.

Our team’s commitment to You

All team members are required to:

  1. Stay home when unwell.
  2. Practice good personal hygiene including regular hand washing.
  3. Maintain social distance.
  4. Wear PPE where appropriate.
  5. Follow the company’s COVID-19 Secure operating procedures.
  6. We have changed most of our on-property team meetings to virtual meetings.
  7. Our team have and will receive ongoing training.
  8. Our team have new “no contact” protocols – including handshakes.
  9. Our team will do the upmost to make your experiences as comfortable and safe in the Arctic Circle.

Finally, we would like to ask as a guest at Arctic TreeHouse Hotel you commit to:

  • If in the unfortunate case, you have any COVID-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, and allow us to reschedule your stay.
  • It is important to note, that for the safety of our guests and the safety of our team, that any guests displaying symptoms consistent with COVID-19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you check out immediately and return home. You will be refunded the balance of your stay.
  • In addition to hand sanitizers placed throughout, we will provide a special guest amenity kit that includes hand sanitizer, masks, and additional sanitization wipes.
  • We ask that when and where appropriate, that you make use of the kits.
  • We ask that everyone respects the 2m social distancing guidance, not because we do not love you…but because we do!
  • And finally, please treat our team and your fellow guests with kindness and respect; this is a new time for all of us.
  • We cannot wait to see you soon. Travel safe and stay well.

Your Arctic TreeHouse Hotel Team